Frequently Asked Questions

Our frequently asked questions page has the answers to most of your questions. If you can't find the answers to your questions here, you can contact Elwood Road Personal Concierge Services for additional assistance.

 

Frequently asked Questions

What is a Concierge Service?

Concierge Services are the solution to balancing work and home.  We can advise and help you arrange, plan, or organize anything that you do not have the time or the patience to do yourself. We are a personal assistant, personal shopper, consultant, errand runner, personal chef and event planner, and can handle a wide array of tasks allowing our clients to enjoy more time to do the things they value most.

 

What makes Elwood Road Personal Concierge Services different from other companies?

Elwood Road Personal Concierge Services provides personalized one on one service at an affordable price. Our goal is to complete the job as you would personally like it done. Many other services merely book appointments for you and have no personal relationship or knowledge of your needs.  We not only learn your preferences and are committed to making your life easier, but we offer many privileges and exclusive discounts through our network of partners.

 

What are the benefits of a Concierge Service?

Not everyone requires full or part-time help. Sometimes, all you need is someone to handle the extras, so you have more time to handle more important responsibilities, do the things you do best, or just relax and enjoy your life.

 

How do I schedule your services? 

Contact us via our website 7106lwoodroad@gmail.com or call or text us at 434-826-0787 to determine how Elwood Road Personal Concierge Services can best serve you.   We do a free consultation visit  or by zoom, to assess how we can help you. We will suggest a plan and create a schedule that works for you.  Our usual hours are 8:00 am to 6:00 pm – evenings and weekends by special arrangement.   We prefer at least 24 hours’ notice for any given task – but we realize that we don’t live in a 9-5 world, and that emergencies happen so we will do everything we can to accommodate an urgent request.

 

Can Elwood Road Concierge Services really arrange anything?

Yes, just about anything that is legal and moral... and if we cannot perform the service for you, we will quickly and efficiently find the best resource for the job.

 

How much do you charge?

We have different monthly, weekly, hourly, by the block and flat rate fees to fit your needs. All fees and charges are review and approved before services are done.

 

I have a Personal Assistant (PA) – why do I need you?

We are not here to challenge or remove the role of your PA; our mission is to support and enhance the role of your PA, so their talents are dedicated to your daily business needs. Lifestyle Concierge Services is an extension of your PA, to provide additional support while working, residing, or vacationing i We have the local resources and knowledge of the area that will make working, living, and playing in Central Virginia more memorable and enjoyable.

 

What methods of payments are accepted?

We accept checks: Cash, Cash App, and Venmo.

 

Is your company bonded and insured?

Yes. Every employee and officer of the company is bonded and insured.

 

Are materials, products and additional services included in your hourly rate?

No. The client is responsible for paying all additional charges on top of the hourly rate. Unless otherwise agreed upon.

 

How will I know what the additional service charges are?

Elwood Personal Concierge Services will provide receipts for all hourly charges and all additional service charges within 1 business day after completion of service.

 

Isn’t it more expensive to use a concierge?

When comparing our rates to the cost of your time, loss of business opportunity, the money you save in sourcing the best rates for products or services, or the stress of not being able to accomplish all your tasks, you will see that a concierge is surprisingly affordable.

 

Do I provide your company keys to my home?

Yes, for services such as delivering groceries, pet sitting, property management or any other service you may need when not at home, you will provide us with a copy of your house keys along with a signed Key Release Form.

 

Do you have a Privacy Policy?

All personal information collected Elwood Road Personal Concierge Services will remain confidential. We do not sell or share any information about our clients. We are discreet and confidential about our dealings with our clients.

 

My work is very time consuming, and I travel frequently. Do you have someone available to do errands such as pick up dry-cleaning, schedule appointments, pick up mail, and stock my fridge upon my return?

Yes. We can take care of all your needs. We would be happy to customize an estimate for your specific requirements. Visit our contact page and provide us with the details about your request.

 

I have a home that I leave vacant from time to time. Would you be able to maintain the property?

Yes, we assist with maintenance and monitoring of your property while you are not at home. In the event of a natural disaster or emergency of any kind, we are only a phone call away to ensure that your home is secure.

 

Do you provide Check ins for far away family members?

Yes, if you live out of state, but your parents or family member stay in the areas we service: Albemarle, Charlottesville, Palmyra, Afton and Crozet or Nelson. We will be glad to stop in and checkup on how things are going by preparing a meal, making sure medication has been taking, or just tidy up a bit. This service is non-medical.

 

Can I buy Gift Certificates?

Yes. Give the gift of time! What a great gift idea for new mothers, someone recovering after an illness/surgery, a frequent traveler, a stressed-out spouse, a special friend that needs some organizational help or someone you think just would like some extra time to enjoy life. Gift certificates make the perfect gift of time and are a wonderful way of saying “thank you,” to your family, friends, employees, and clients, and are welcome for any occasion.  They can be purchased in several ways:

 

• A la Carte – hourly

• Special service packages tailored to the individual or organization

• Gift Membership packages